Process Analysis

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Using the case study, assignment instructions, Content readings, and external research, develop your Section II. Process Analysis.  The case study tells you that the executives and employees at MTC have identified a need for an effective and efficient hiring system.  As you review the case study, use the assignment instructions to take notes to assist in your analysis.  As the stakeholders provide their needs and expectations to improve the process, identify steps that could be improved with the support of a hiring system.  Also look for examples of issues and problems that can be improved with a technology solution. 

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Use the outline format, headings and tables provided and follow all formatting instructions below. 

Process Analysis
A.    Hiring Process

At the beginning of this section, write an introductory opening sentence for this section that addresses what the complete table provides.  Reference processes and analyzing process improvements.  Additional research can expand your knowledge of these areas.

The first step in analyzing the process is to document what the current process steps are and who is responsible for doing them. Therefore, the table provides the current steps in the manual hiring process provided by the case study. Remember, a process is a series of steps to perform a task; therefore, think about what the users are doing as part of the hiring process. Retain the as-is process steps provided; do not remove or revise these.  Complete the second column by identifying the stakeholder responsible for this step based on the interviews in the MTC Case. 

The next step is to identify how a hiring or applicant tracking system could improve each step in the process and how the business will benefit from that improvement. For each of the as-is process steps provided, complete the To-Be Process column in the table. indicating how this step in the process will be done using the hiring or applicant tracking system. For each process step, the statement should be concise and include an action verb and align with improving or replacing the current manual, as-is process step provided.  Then complete the Business Benefits of the Improved Process column by explaining how this part of the process can contribute to the overall business strategy think at a higher level than the specific process step.  Review the examples provided in the Hiring Process table. For each to-be process step, identify the result of using the system, as shown in the two examples.  While it is true that the system will speed up each step of the process, think about how MTC would benefit more strategically from using an automated system to perform that step.

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