Patient Communication

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Patient Communication Scoring Guide

CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED

Describe the types of communication that occur between nurses and clients/patients.

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Does not describe the types of communication that occur between nurses and clients/patients.

Identifies the types of communication that occur between nurses and clients/patients.

Describes the types of communication that occur between nurses and clients/patients.

Describes the types of communication that occur between nurses and clients/patients, including verbal and nonverbal, paper, and forms of e-communication.

Explain the factors that influence the communication experience between nurses and clients/patients.

Does not explain the factors that influence the communication experience between nurses and clients/patients.

Identifies the factors that influence the communication experience between nurses and clients/patients.

Explains the factors that influence the communication experience between nurses and clients/patients.

Explains the factors that influence the communication experience between nurses and clients/patients for both nurses and clients/patients and considers a broad range of factors, including age, gender, and culture.

Explain how the client/patient communication experience can impact health care outcomes.

Does not explain how the client/patient communication experience can impact health care outcomes.

Explains how the client/patient communication experience can impact health care outcomes, but the explanation is missing key elements.

Explains how the client/patient communication experience can impact health care outcomes.

Explains how the client/patient communication experience can impact health care outcomes and illustrates with real- world examples.

Recommend evidence-based strategies to improve nurse- client/patient communication.

Does not recommend evidence-based strategies to improve nurse- client/patient communication.

Recommends strategies to improve nurse- client/patient communication but does provide supporting evidence.

Recommends evidence-based strategies to improve nurse- client/patient communication.

Recommends evidence-based strategies to improve nurse-client/patient communication and suggests benchmarks to determine if the strategies are effective.

Explain how nurse- client/patient communication strategies

Does not explain how nurse- client/patient communication strategies

Explains how nurse- client/patient communication strategies

Explains how nurse- client/patient communication strategies

Explains how nurse- client/patient communication strategies consider individual

CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED

consider individual demographics.

consider individual demographics.

consider individual demographics but omits some key areas of demographics, such as spirituality, sexual orientation, et cetera.

consider individual demographics.

demographics connecting the strategies to a broad range of demographics including spirituality, sexual orientation, culture, gender, age, et cetera.

Write content clearly and logically with correct use of grammar, punctuation, and mechanics.

Does not write content clearly, logically, or with correct use of grammar, punctuation, and mechanics.

Writes with errors in clarity, logic, grammar, punctuation, or mechanics.

Writes content clearly and logically with correct use of grammar, punctuation, and mechanics.

Writes clearly and logically with correct use of spelling, grammar, punctuation, and mechanics; uses relevant evidence to support a central idea.

Correctly format citations and references using current APA style.

Does not correctly format citations and references using current APA style.

Uses current APA style to format citations and references but with numerous errors.

Correctly formats citations and references using current APA style with few errors.

Correctly formats citations and references with no errors.

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